Return and Refund Policy
PSP Industries is not responsible for and cannot accept exchange or return of opened/used products once delivered.
PSP Industries takes utmost care to provide best quality products and best shopping experience.
In case of any problem or quality issue with the product, we offer refund of the product's base value under following conditions:
- The issue has to be reported to customer care via mail to our email address within 48 hours of delivery.
- The customer care will assist you via mail in this regard.
- Damages due to negligence, improper usage or wrong application will not be covered under this policy.
- Returns/refunds requests will be subject to checking and wetting by PSP Industries.
- Returns/Refunds acceptance by PSP industries will be intimated via email provided by the customer.
- Then, since PSP Industries is not charging any shipping/transportation charges, the product has to be shipped/transported back to PSP Industries' premises at customer's own cost.
- The product so returned should contain not less than the original content minus 100 gms.
- On receipt of the product by PSP Industries, the refunds will be made to the Bank account provided by the customer in 7 to 15 days from the date of receipt of the product by PSP Industries.
Our products are being delivered in special packaging. The contents are packed in Zip Lock Special covers which retain its fragrance and strength of the product to the last usage of the product.